Compliance helpline
SHINE Technologies has established the SHINE-11 Compliance Helpline, a toll-free telephone number and online reporting system for reporting compliance concerns.
Helpline details
All reports to the Compliance Helpline are confidential. The Compliance Helpline is available 24 hours a day, 7 days a week. Helpline calls are received by a trained
operator at an independent call center hired by Syntrio. Callers may remain anonymous. SHINE will investigate and follow up on all Compliance Helpline reports. SHINE prohibits retaliation against any individual who makes a good faith report of a suspected compliance or legal issue.
Anyone may use the Compliance Helpline to report known or suspected compliance concerns, including those in any of the following areas:
Violations of applicable laws, regulations, and/or industry codes
Violations of U.S. federal health care program requirements
Violations of SHINE's Code of Conduct
Violations of SHINE's policies and procedures
Concerns about SHINE's accounting, internal controls or auditing related matters
Other general compliance concerns or issues
Compliance downloads
Helpline Frequently Asked Questions
About Syntrio
Syntrio is a unique confidential communication and reporting system, referred to internally as the SHINE-11 Compliance Helpline, designed to make it as convenient as possible for employees, partners, or the public to send concerns, questions, and comments directly to SHINE’s Compliance Officer, the SHINE Board of Directors, or SHINE’s General Counsel on a confidential basis.
SHINE believes stakeholders are its most important asset. Open channels of communication promote a positive work culture, a safe workplace, and protection of the natural environment. Publicly traded companies are legally required to have an anonymous reporting vehicle for accounting, auditing, and internal controls fraud; SHINE is privately held but follows these regulations anyway to foster a culture of integrity and ethical decision-making.
Report Security & Confidentiality
Reports are entered directly on the Syntrio secure server to prevent any breach in security. Syntrio makes reports available only to specific individuals within SHINE responsible for evaluating and investigating each report, all of whom are trained to keep reports strictly confidential.
Yes. All Syntrio correspondence is held to the same strict confidentiality as the initial report, continuing under the umbrella of anonymity.
No. Syntrio does not generate or maintain internal connection logs with IP addresses, so no information links your PC to Syntrio. Syntrio is also contractually committed not to pursue a reporter’s identity. If you’re still uncomfortable using a work computer, you can report from a computer outside the work environment, such as at a public library or a friend’s house.
Yes. Reports filed from home, a neighbor’s computer, or any internet connection remain secure and anonymous. Syntrio strips away internet addresses to fully maintain anonymity, and is contractually committed not to pursue a reporter’s identity.
The Syntrio system is designed to protect your anonymity, but if you wish to remain anonymous, you need to ensure the body of your report doesn’t accidentally reveal your identity — for example, avoid phrases like “from my work area next to Jill Jones” or “in my 6 years.”
Yes. You’ll be asked to provide the same information as a web-based report, and a Syntrio interviewer will type your responses into the Syntrio system. These reports carry the same security and confidentiality measures as web submissions.
There is a section in the report where you can identify yourself if you wish.
No. Syntrio’s system and report distribution are designed so that implicated parties are not notified of or granted access to reports naming them. The SHINE-11 Compliance Helpline is managed by the Corporate Compliance team, which includes SHINE Board members and/or General Counsel.
No. Any reported concern regarding the SHINE Compliance Officer is reported directly to a SHINE Board member and/or General Counsel. The Compliance Officer is not contacted during an initial complaint and may only be contacted during a later investigation.
Report Submission Questions
If you called the Compliance Helpline, call back at +1-833-SHINE-11 (+1-833-744-6311) after five business days with your case number ready. To check for a response left on the website or leave an additional message, visit www.InTouchWebsite.com/SHINE-11 and enter your case number and password. Case numbers differ between the phone and web systems, so follow up using the same system you originally used.
Yes. With Syntrio, you can file a confidential, anonymous report via telephone, email, or the web.
Any violation of SHINE’s policies and procedures, including the SHINE Code of Conduct, or applicable laws, regulations, and industry codes. This also includes any safety-related items, whether nuclear, radiation, industrial, or another designation.
Yes. SHINE is a socially and environmentally responsible leader and wants anyone interacting with the company to have an avenue to voice concerns.
Employees are encouraged to bring concerns directly to their immediate supervisor or another member of management when comfortable doing so. For situations where that isn’t comfortable, Syntrio offers an alternative — SHINE would rather receive an anonymous report than have the information go unreported. Further guidance is available at www.InTouchWebsite.com/SHINE-11 or compliance@shinefusion.com.
SHINE maintains an internally hosted and managed email account for confidential messages from individuals who prefer not to use the Syntrio helpline. Send concerns to compliance@shinefusion.com, and a member of the Compliance team will respond within one business day.
SHINE is committed to investigating all reported concerns where appropriate and to the extent possible. Depending on the type of concern, SHINE’s Compliance Officer, the Board of Directors, or General Counsel will confidentially investigate, and may confidentially engage other internal functions or outside firms to assist.
When you file a report through Syntrio or the SHINE-11 Helpline, you receive a unique case number. You can return to the system by web or phone to add detail or answer follow-up questions. SHINE strongly suggests returning within the specified time to answer Company questions, creating an ongoing anonymous dialogue where issues can be resolved.
Email compliance@shinefusion.com for general inquiries.
To protect confidentiality, Syntrio cannot provide a reporter with a lost case number. If you have additional information to add, submit a new report and note that it follows up on a previously reported concern.
Tips & Best Practices
Everyone has the right to work in a positive environment, along with the responsibility to act ethically and let the right people know when someone isn’t. SHINE employees are obligated to report potential issues under the SHINE Code of Conduct. Working together helps maintain a healthy, productive environment.
Yes — SHINE needs employees to report. You know what’s going on at SHINE, both good and bad, and reporting can minimize potential negative impact to the company and community. Positive input can also help identify ways to improve corporate culture, safety culture, and performance.
SHINE has a strict non-retaliation policy protecting good-faith reporters, and you may submit your concern anonymously through Syntrio where allowable by local law. If you feel you’ve faced retaliation for reporting a concern, contact compliance@shinefusion.com immediately.
All unethical conduct, at any level, ultimately hurts the Company and all stakeholders, including you. If you know of a policy violation or unethical conduct, consider it your duty to yourself and your colleagues to report it.
File a report. Syntrio can help you prepare and file it so it’s properly understood. SHINE would rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren’t sure.